Shipping policy

Shipping & Logistics Policy

At Suburban Industries LTD, our logistics are powered by a global network of subsidiaries, including Suburban Retail. We are committed to delivering our luxury goods and bespoke fashion to your doorstep with the same precision that defines our 18-company ecosystem.

1. Order Processing Time

  • Standard Luxury Goods: Orders for Marco Luciano accessories and Suburban Al-Turath jewelry are processed within 7-9 business days.

  • Personalized Fashion: Because Jass & Co Lifestyles products are often customized to your signature, please allow 9-14 business days for tailoring and quality inspection before dispatch.

  • Pre-Launch Items: Real estate assets or limited-edition creative drops via Noir Narrative will follow the specific timelines noted on their respective landing pages.

2. Shipping Rates & Estimates

We offer tiered shipping to match the urgency of your lifestyle:

  • Standard Global Shipping: 7–12 business days.

  • Priority Express (Powered by DHL): 3–5 business days.

  • Complimentary Shipping: We are pleased to offer free standard shipping on all orders except custom-built products, whose shipping charges vary region to region

3. International Shipping & Customs

Suburban Industries LTD ships to over 30+ countries.

  • Duties & Taxes: For international orders, please note that your shipment may be subject to import duties and taxes once it reaches your country. These charges are the responsibility of the recipient.

  • Direct UAE/India Routes: Leveraging our presence through Jumeirah Real Estate and Tripinsights India, we offer optimized shipping lanes for the Middle East and South Asia regions.

4. Shipment Tracking

Once your order is dispatched, you will receive a confirmation email containing a tracking number. All shipments are managed through our secure Suburban Retail's logistics portal, allowing you to monitor your delivery in real-time.

5. High-Value Delivery (Marco Luciano Clause)

To ensure the security of our ultra-luxury assets, all Marco Luciano timepieces and high-value Suburban Al-Turath jewelry require a signature upon delivery. We do not ship these items to P.O. Boxes or unverified forwarding addresses.

6. Lost or Damaged Packages

In the rare event that a package is lost in transit or arrives damaged, please contact our support team at [info.suburbanindustriesltd@gmail.com] within 48 hours. We will work with our logistics partners to launch an immediate investigation and ensure a replacement or refund is processed.